How Levelup Protects Your Personal Data

Data Protection at Levelup Online Casino

When you play at Levelup Online Casino, we collect the personal information needed to open and manage your account, process payments and respond to support requests. This includes the details you provide when you sign up, the documents submitted during verification, and any messages you send to our support team at support@levelupcasino.com.

Why we collect this information

We use account and identity information to confirm who holds the account, to process deposits and withdrawals, and to answer questions through our support channel. Because we operate as a browser-based platform rather than a downloadable store app, no separate native application stores additional data on your device beyond what your browser retains for the session.

We do not ask for more information than is required to open an account, complete verification where requested, and handle your support enquiries.

What Personal Data We Process

The table below sets out the main categories of information we handle and the purpose each one serves.

Each category is collected only for the purpose shown, and only as part of the stages you go through when signing up, verifying an account or making a payment.

Your Rights Over Your Information

As a player, you hold a number of rights regarding the personal information held about your account. The list below describes how each one can be exercised in practice.

• Access your account details at any time by signing in through login.
• Request a copy of the information we hold by contacting support@levelupcasino.com directly.
• Ask us to correct inaccurate account or verification details through the same support address.
• Raise a question about how verification documents are used before submitting them, via support.
• Contact support if you wish to close your account or stop further communications.

Keeping Your Information Secure

We treat the personal information submitted during sign-up, verification and payment processing as confidential, and it is only used for the purposes described above. Because Levelup runs as a mobile-browser platform rather than a store-downloaded app, your data is handled through the same secure connection whether you play on a desktop or a phone browser.

If you have any question about how your details are stored or used, our support team can be reached by email at support@levelupcasino.com. We encourage players to contact this address before sharing verification documents if anything about the process is unclear.

We do not share more detail about internal data retention or storage locations than is confirmed above, and we update this information if our documented practices change.